** If you answer yes to any of the above question it does not mean you will not receive service. We want our maintenance staff to be able to take proper precautions when entering your home. If necessary, we reserve the right to delay any non-emergency maintenance until the home has been non-symptomatic for 72 hrs.
March 12, 2020
Due to the current health crisis our office is instituting new policies to help mitigate the spread of COVID-19 (Coronavirus) to our staff and tenants.
When requesting maintenance service, you will be asked the following questions
*Is anyone in your household feverous or had a fever within the last 72 hours?
*Is anyone in your household showing signs of a respiratory infection or have shown signs of one within the last 72 hrs.
*Do you have any reason to believe you have been exposed to COVID-19 (Coronavirus) within the last 14 days?
** If you answer yes to anyone of the following question it does not mean you will not receive service. We want our maintenance staff to be able to take proper precautions when entering your home. If necessary, we reserve the right to delay any non-emergency maintenance until the home has been non-symptomatic for 72 hrs.
Rental Office hours:
Effective immediately our rental office at 815 N. High Street will be closed to all walk-ins and is by appointment only. All maintenance requests should be called in, emailed or requested through our website. All rental payments should be mailed, or put into one of our rent drop boxes (absolutely no cash payments). No payments will be accepted in person. If you need a receipt for payment please indicate that with your payment and one will be emailed to you. We also offer at no additional charge automatic withdraw (ACH). If you would like to sign up for this program please complete the attached form and email to our office. Please note ach withdraws take place on the 3rd of the month and withdraw the full balance on the account (rent, late fees, utilities, maintenance charges). Only one form per unit can be submitted.
Thank you for your understanding and cooperation. If you have any questions please don’t hesitate to ask,
Office phone, 614-294-6097
Office fax, 614-294-1882
Office email, firstname.lastname@example.org
Nicholas Schilling email@example.com
Julio Valenzuela firstname.lastname@example.org
Beth Brickweg email@example.com
Requests for maintenance can also be called into the Rental Office at 614-294-6097. If we are not in the office please leave a message in maintenance's voicemail at ext 41.
***If you are experiencing an emergency please call our office immediately at 614-294-6097. If we are out of the office and it is an emergency please call 614-648-3755. Please leave a detailed message with your name, address, phone number and details about the maintenance emergency.
Emergency maintenance is defined as an owner responsible maintenance issue and that issue is causing damage to the premise or poses a hazard to the residents and cannot wait to be resolved until the next business day. Examples of emergency maintenance include fire, flooding, sewer back ups into your residence, electrical hazard, or no heat while it is below freezing outside (if the Rental Office will be open within 12 hours of your heat not working, then repairs will be made during normal business hours). Clogged toilets or sinks are not an emergency.
After hour lock out service is provided Monday - Friday 5:00 pm - 10:00 pm and on the weekend / holidays 9:00 am - 10:00 pm; this service is contingent upon the availability of the maintenance tech on call. Lockouts are not an emergency. The cost for after hours lock out service is $65.00 and can be paid to the maintenance tech or charged to your rental account.
Copyright 2013. Urban Restorations LLC. All rights reserved
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